A Virtual Private Server (VPS) is a virtualized environment that gives you your own operating system, control panel, and root access on a larger physical server. Unlike shared hosting, you can install custom software, reboot your system, and manage configurations independently. While some resources can still be shared among users, each VPS is isolated for better stability and flexibility.
FAQ
Any questions?
What is a VPS and how is it different from shared hosting?
Which operating systems and software can I install?
You can choose from a few popular Linux distributions like Ubuntu, Debian, and CentOS. Since each VPS runs in an isolated environment, you can install most software compatible with your chosen OS — including web servers, databases, and game server tools as long as it fits within your plan’s resources. If you need a custom ISO or a specific OS version not listed, you can contact our support team, and we’ll help set it up for you.
What level of technical knowledge do I need to manage a VPS?
Some basic knowledge of server administration and the command line is recommended. Tasks like installing software, configuring settings, and maintaining security are easier if you understand how servers work. Our support team can guide you if you’re new, and tutorials are available to help you get started.
Is DDoS protection included?
Yes. All of our VPS and game servers come with always-on DDoS protection capable of mitigating up to 100 Gbps to help keep your services online during attacks.
How quickly will my VPS or game server be set up?
VPS servers are provisioned instantly once payment is confirmed. Game servers are usually deployed within a few minutes. Just choose the game, set parameters, and go.
Can I upgrade or downgrade my resources later?
Yes! If your needs grow or you want a custom configuration you can upgrade or adjust your VPS / Game server. Just contact our support team, and they’ll help make the changes quickly and safely.
Do you offer trial periods?
Trial periods may be available for select VPS and game server plans. Contact our support team to check eligibility.
What is your uptime guarantee, and what happens if there's downtime?
We provide a 99.8% uptime SLA. If we fail to meet this, you may be eligible for service credits in accordance with our SLA policy. (Check terms for details.)
Is there any limit to bandwidth or data transfer on a VPS or game server?
Our VPS and game server plans are “unmetered” on a 1 Gbps port, within fair use limits. Excessive abuse (e.g. traffic attacks or extremely high continuous usage) may be flagged under our fair use policy.
How can I get help with issues related to my service?
You can contact us via the client portal or email. Our team can help with setup, troubleshooting, or migration tasks. For game server issues (crashes, mods, plugin conflicts), explain your setup and logs so we can assist more effectively.
